Feedback, complaints & ideas

Carpentaria welcomes your feedback about our work and our services. We are committed to supporting you to speak up and provide feedback about our services. We take your complaints, feedback and ideas seriously and value the opportunity to improve our services.

Carpentaria’s Feedback and complaints policy is available here.

How to make a complaint to us, in Easy English, is available here.

An overview of why your feedback is important is available here.

You can make a complaint using the form below, via telephone on 08 8920 9400 or at Carpentaria reception at 1 Willeroo Street, Tiwi. You can also email info@carpentaria.org.au

Please note that if you feel that your complaint has not been resolved satisfactorily by Carpentaria, you can contact the NDIS Quality and Safeguards Commission at ndiscommission.gov.au or 1800 035 544.

You are not required to provide your contact details below, however we do appreciate the opportunity to discuss your feedback and ideas with you.